LiveChat Review 2026: Pricing, Features & Who It’s Actually For
Affiliate & AI-research disclosure: This page contains an affiliate link — if you sign up for LiveChat through our link, we may earn a commission at no extra cost to you. We have not personally used LiveChat’s paid product long-term. This review was compiled by researching the vendor’s own published pricing/feature pages and independent third-party reviews, and cross-checking claims across multiple sources before publishing. Where sources disagreed on an exact number, we show the range instead of picking one and calling it fact. See how we review.
Quick answer
LiveChat is a real-time customer support chat platform built around a website chat widget, an AI Copilot assistant, a chatbot, knowledge-base tools, and a help desk, tied together with 200+ integrations across CRM, ecommerce, and marketing tools. Pricing is per-agent/month across four tiers — Starter (roughly $19-20), Team (roughly $41-49), Business (roughly $59-79), and custom-quoted Enterprise — with a 14-day free trial and no credit card required.
How this review was built
We don’t have hands-on, long-term access to a paid LiveChat account, so this isn’t a “we ran our support desk on it for months” review. Instead:
- We pulled pricing tiers and feature lists from LiveChat’s own marketing/pricing pages.
- We cross-referenced those figures against multiple independent pricing-tracking and review sites to check for consistency.
- The exact per-agent prices did not agree across sources — Starter ranged $19-20, Team ranged $41-49, and Business ranged $59-79 depending on the source and when it was last updated. Rather than pick one number and present it as certain, we show the range below and tell you to confirm the live number on LiveChat’s own pricing page before buying.
- We did not invent customer counts, satisfaction scores, or “users report” claims that we couldn’t trace to a real, checkable source.
What LiveChat actually does
LiveChat is built around real-time chat between a business and its website visitors, with features consistently described across sources: message sneak-peek (seeing what a visitor is typing before they send it), chat transfer between agents, proactive outreach to visitors browsing the site, routing chats to specific agents by page or topic, and an asynchronous mode so a conversation can continue over chat and email even when one side is offline.
Beyond the chat widget itself, LiveChat markets a broader support bundle: a chatbot, a knowledge management tool, and a help desk, plus an AI Copilot that helps agents rewrite messages and summarize conversations. All tiers reportedly include the Copilot assistant, canned responses, and web/mobile/desktop apps.
Integrations
Sources consistently describe a marketplace of 200+ integrations spanning ecommerce, CRM, marketing, analytics, and automation tools — positioning LiveChat as something that plugs into an existing sales/support stack rather than requiring you to migrate everything to it.
Pricing (as published — shown as ranges due to source disagreement)
| Plan | Price (per agent/month, annual billing) | What’s included |
|---|---|---|
| Starter | ~$19-20 | Core chat widget, Copilot AI assistant, canned responses |
| Team | ~$41-49 | Everything in Starter, plus agent groups and basic reporting |
| Business | ~$59-79 | Everything in Team, plus skill-based routing and detailed analytics |
| Enterprise | Custom quote | Everything in Business, plus a dedicated account manager |
⚠️ We’re showing ranges, not single numbers, on purpose. Independent pricing-tracking sites disagreed with each other on the exact per-tier price by roughly $1-8 depending on when each was last updated — a sign that LiveChat’s list pricing has changed recently or varies by region/billing term. Confirm the current number directly on LiveChat’s pricing page before committing.
Monthly billing (vs. annual) reportedly carries a premium of roughly 20% across tiers. A 14-day free trial with no credit card required is consistently reported across sources.
Who this is a good fit for
Based on the feature set and pricing structure (not hands-on long-term testing):
- Sales-driven businesses where live chat is a conversion tool, not just a support ticket queue — reviews consistently position LiveChat as strong for engagement/conversion use cases
- Support teams that want chat, a chatbot, and a knowledge base under one login instead of separately purchased tools
- Businesses with an existing CRM/ecommerce/marketing stack that need a chat tool with broad integration coverage rather than a standalone widget
Who should NOT buy this
- Very small or pre-revenue sites where a simpler, cheaper (or free-tier) chat widget would cover the need — the Business tier’s advanced routing/analytics is overkill until you have a real multi-agent support queue.
- Teams that need certainty on price before evaluating — given the discrepancy we found across sources, budget-sensitive buyers should get a quote/confirm current pricing directly rather than planning around any single number found online, including the ranges in this article.
- Anyone expecting the AI Copilot to fully replace human agents — it’s described across sources as an assist/summarize tool for agents, not an autonomous support agent.
FAQ
Is there a free plan? Sources describe a 14-day free trial, not a permanent free tier — confirm current trial terms on LiveChat’s site before signing up.
Why do the prices in this article show ranges instead of exact numbers? Because independent pricing-tracking sources disagreed with each other by several dollars per tier at the time we researched this — rather than presenting one arbitrary figure as certain, we flagged the discrepancy so you check the live price yourself.
What does the AI Copilot actually do? Sources describe it as helping agents rewrite/enhance chat messages and summarize conversations — an assist tool for human agents, not a fully autonomous chatbot replacement (LiveChat’s separate chatbot feature covers that use case).
How does LiveChat compare to other live chat tools? That’s outside the scope of this review — a fair comparison needs its own dedicated piece built from multiple platforms’ current pricing and feature pages, which we haven’t done yet.
Bottom line
LiveChat’s core pitch — a chat widget bundled with a chatbot, knowledge base, help desk, and AI Copilot, wired into 200+ other tools — holds up consistently across the sources we checked. The one thing we can’t hand you with full confidence is a single exact price per tier, since independent sources disagree by a few dollars each; that’s a reason to confirm pricing directly before buying, not a reason to skip the free trial. If chat is a real conversion/support channel for your business rather than a nice-to-have, it’s worth trying during the 14-day trial before judging fit.
This is an affiliate link. See the disclosure at the top of this article for how this review was researched.